Your privacy is not just a line on this website. It is a genuine commitment from 77go to every Malaysian member — a commitment to how we collect, use, and protect your personal data to the highest security standards.
Quick Summary: 77go collects your personal data to manage your account, process payments, and improve our services. We do not sell your data. You may request access, correction, or deletion of your data at any time. Your data is protected with 256-bit SSL encryption.
This Privacy Policy ("Policy") describes how 77go ("we", "platform", or "company") collects, uses, stores, shares, and protects your personal information when you use the 77go.im website, the 77go mobile application, and all related services. This Policy applies to all members, visitors, and users of the 77go platform in Malaysia.
77go is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest industry standards for data protection. We believe transparency is the foundation of trust, and this Policy is our way of being straightforward with you about our data handling practices.
By registering an account, using the platform, or accessing any 77go services, you agree to the collection and processing of your personal data as described in this Policy. If you do not agree, please discontinue use of our platform. If you are under 18 years of age, you are not permitted to use the 77go platform and we do not knowingly collect personal data from minors.
We encourage you to read this Policy in full to understand your rights and responsibilities regarding data privacy on the 77go platform. If any section is unclear, our support team is available via email at support@77go.im or through our live chat, which operates 24 hours a day.
77go collects various types of personal data depending on how you interact with our platform. Below is a comprehensive overview of the categories of data we collect:
| Data Type | Example | Status |
|---|---|---|
| Personal Identification Information | Full name, MyKad number, date of birth, gender | Mandatory |
| Contact Information | Email address, Malaysian phone number, residential address | Mandatory |
| Financial Information | E-wallet details (TNG, GrabPay), bank account number for withdrawals | Mandatory |
| KYC Verification Documents | MyKad copy, bank statement, selfie with identification document | Mandatory (during KYC) |
| Additional Profile Information | Display name, game preferences, preferred language | Optional |
| Communications with Us | Support chat logs, emails, form feedback | Automatic |
When you use the 77go platform, our systems automatically record the following technical information for security and service improvement purposes:
77go does not directly collect credit or debit card data. All card transactions are handled by PCI-DSS certified third-party payment providers. We receive only verification tokens, not actual card numbers.
The personal data we collect is used solely for the purposes set out below. We do not use your data for any purpose not listed here without prior notice to you.
This is the primary purpose of data collection at 77go. Your information is used to create and manage your account, verify your identity, process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX including Maybank2u and CIMB Clicks, and enable you to enjoy all platform services — from Live Casino and Sports Betting on the Malaysia Super League and EPL, to badminton, e-sports, digital lottery, slots and blackjack.
Your activity and transaction data is continuously analysed by 77go's security systems to detect and prevent suspicious activity, money laundering, identity fraud, and platform abuse. This is to protect you and all other members from malicious third-party activity.
As required by Malaysian law, including the Personal Data Protection Act 2010, the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and related regulations, we retain certain records for prescribed periods and disclose information to authorities when required by court order or a lawful request from a Malaysian law enforcement agency.
Aggregated and anonymised usage data is used to understand how members use the 77go platform — which games are most popular, what technical issues occur most frequently, and how we can improve the overall user experience. This data is processed in statistical form and cannot be linked to any specific individual.
With your consent, we use your email address and phone number to send you information about promotions, new bonuses, the latest games, and exclusive offers related to the 77go platform. You may withdraw this consent at any time by using the "unsubscribe" link in any email or by contacting our support team.
Your gaming activity data is used to monitor playing patterns that may indicate problem gambling behaviour. If our systems detect any concerning patterns, 77go may proactively reach out to offer support resources. This is part of our commitment to member well-being.
77go does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is an unwavering commitment we have upheld since the platform was founded.
We only share the necessary data with third-party service providers who help us operate the 77go platform. This includes payment service providers such as e-wallet processors and FPX, cloud service providers for secure data storage, licensed gaming software providers, and identity verification companies for KYC processes. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for the purposes we specify.
77go may disclose your personal data to Malaysian authorities when required by law, court order, or a lawful request from a Malaysian law enforcement agency. In such cases, we will only disclose the minimum data necessary and will notify you where permitted by law.
77go will never disclose your account password to any party, including our own support team. If anyone requests your password claiming to represent 77go, it is a scam. Please report it to us immediately.
In the event of a merger, acquisition or sale of 77go assets, member data may be transferred to the successor entity. We will notify you should this occur, and the successor entity will be bound by this Privacy Policy or one that provides at least an equivalent level of protection for your data.
The security of your data is 77go's highest technical priority. We continually invest in best-in-class security infrastructure and practices to ensure your data remains protected at all times.
77go retains your personal data for as long as your account is active and for the required period following account closure in accordance with Malaysian legal requirements. Generally, financial transaction records are retained for five years under anti-money laundering regulations. Technical activity logs are retained for 12 months. Customer support communications are retained for two years. KYC documents are retained for seven years or the period stipulated by applicable Malaysian law.
In the event of a security breach involving your personal data, 77go is committed to notifying you and the relevant authorities within the timeframe prescribed by Malaysian law. The notification will include details on the nature of the breach, the data potentially affected and the steps we are taking to address the situation.
77go uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.
You can manage your cookie preferences through your web browser settings. Most browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling essential cookies will affect the functionality of the 77go platform and may prevent you from accessing certain features or completing financial transactions securely.
As a 77go member in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We fully respect and support the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. We will provide this within 14 business days of receiving your request.
If your data is inaccurate or out of date, you may request that we update it. You can also update your basic information directly from your account settings.
You may request that we delete your personal data. This is subject to our legal retention obligations – data that must be kept by law cannot be deleted.
You may object to the processing of your data for direct marketing purposes at any time, and we will cease using your data for that purpose.
You have the right to receive the data you have provided to us in a machine-readable format for transfer to another service provider of your choosing.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
To submit any request relating to the rights above, please contact us by email at support@77go.im with the subject line "Data Privacy Rights Request". We will verify your identity before processing the request to ensure the security of your data.
The 77go platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from anyone under the age of 18. If you believe we may have collected data from someone under 18, please contact us immediately at support@77go.im and we will take prompt action to delete that data and close the account in question.
Parents and guardians are encouraged to monitor their children's online activity and use appropriate parental control tools to prevent access to entertainment platforms intended for adults.
In certain circumstances, your personal data may be transferred to or processed in countries other than Malaysia by our third-party service providers, such as cloud infrastructure providers or licensed gaming software vendors. Where such transfers occur, 77go ensures that adequate safeguards are in place in accordance with Malaysia's PDPA requirements.
This includes ensuring that such service providers are subject to data protection laws that offer a level of protection at least equivalent to Malaysia's PDPA, or that they are bound by contractual agreements requiring them to safeguard your data to the same standard.
The 77go platform may occasionally contain links to third-party websites or services. This Privacy Policy applies solely to the 77go platform and does not cover the privacy practices of those other sites. We are not responsible for the privacy policies or content of third-party websites. We recommend that you read the privacy policy of every website you visit.
77go reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legislative updates, or developments in the online entertainment industry. When we make significant amendments, we will:
Your continued use of the 77go platform after any amendments take effect constitutes your acceptance of the revised Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 77go, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For formal data subject rights requests, we may require additional identity verification before processing your request to ensure the security of your data.
This Privacy Policy is effective from 1 January 2026.
Six ways we keep your personal data safe and protected on our platform
Every bit of data transmitted between your device and 77go's servers is encrypted using 256-bit SSL – the same standard used by leading banks worldwide. Your data cannot be intercepted or read in transit under any circumstances.
This is 77go's absolute commitment: we have never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you – it is not a commercial asset of ours.
Your identity verification documents, such as a copy of your MyKad, are stored in an encrypted environment with strict access controls. Only authorised personnel may access these documents, and every access is logged for audit purposes.
All of 77go's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You are protected by a comprehensive local legal framework, not merely a voluntary policy.
The 77go platform undergoes regular security audits and privacy assessments conducted by qualified independent third parties. This ensures our data protection standards remain current and meet or exceed industry requirements.
From reviewing the data we hold, updating your profile information, and withdrawing marketing consent, to requesting account deletion — you have full control over your data on 77go at all times.
Simple answers to the most frequently asked questions about privacy and data on our platform
This Privacy Policy forms part of your overall agreement with 77go alongside the platform's Terms & Conditions. By using the 77go platform, you agree to both documents. We recommend reading both to fully understand your rights and obligations as a platform member.
Read Full Terms & Conditions →Register a free account with confidence – your privacy is protected by 256-bit SSL encryption, and we never sell your data. Deposit via Touch 'n Go or GrabPay and enjoy Live Casino, Sports Betting, and lottery in MYR.